Please review carefully before confirming your booking

Reservations
To make a reservation, please call us in San Francisco at (888) 833-4533 or (415) 731-4377 or you may also submit a secure, online registration form or send or printable fax reservation form. We accept Visa, Master Card, and American Express for initial deposit and the balance of the land cost may be paid by check or credit card. Early reservations are recommended — infrastructure within Vietnam, Laos, Myanmar is limited and airlines and hotels typically fill months in advance of high season, especially during the Lunar New Year and December holiday periods.

After we receive your reservation form and deposit, we will confirm your itinerary and send your confirmation packet. This package contains a detailed trip itinerary; visa applications and instructions; medical, health, and insurance information; clothing and equipment recommendations; recommended reading list; and general information on the countries you will be visiting, including maps and guidebooks. Airline tickets, final itinerary, and final trip briefing (with all local office and staff contact numbers and a group meeting location) will be sent out approximately three weeks prior to departure. In the meantime, you will have access to our exclusive online client site, with recent information on culture, restaurants and news by country.

Payment Schedule for all Tours
At time of reservation: 10% non-refundable deposit per person (may vary for certain trips or tour extensions). Balance due 90 days prior to departure or upon receipt of invoice (including airfare if arranged through Indochina Travel). Tour payments not submitted by due date may result in cancellation of bookings. Payment schedules for private tours vary, please see detailed itinerary for specific information for such tours.

Our Responsibility to You
Once a confirmed booking has been received, Indochina Travel is obligated to fulfill all proposed services and arrangements at the highest level of quality and will strive to exceed client expectations whenever possible. Indochina Travel endeavors to act with the utmost integrity and act fair and reasonable at all times. Indochina Travel is registered as a California Seller of Travel (#2090856-50) under the California Seller of Travel Law and participates in the Travel Consumer Restitution Fund (TCRC) which may provide refunds for travel services failed to be delivered as contracted for by participants in the TCRC. For more information visit their web site at www.tcrcinfo.com.

Land Cost
Land cost typically includes: quality or five-star accommodations with private bath where available; some meals, baggage handling, and porterage; airport and ground transportation; sightseeing and activities as outlined in the trip itinerary: entry fees and permits; services of English speaking leaders; emergency medical and air evacuation insurance; cost of research, itinerary development, documentation, and educational materials; activities; equipment and mechanical support. Itemization of costs will not be provided.

Land cost does not include: international air fair except as arranged; domestic or regional airfare on certain trips; en route accommodations at stopover cities at the beginning and end of your trip; passport, visa, excess baggage, airline fuel surcharges, security and airport departure fees; some meals to allow for individual choice of restaurants (although a wide variety of recommendations will be provided); alcoholic beverages, tips (customarily based on satisfaction with service), laundry, telecommunications charges, and other items of a personal nature; expenses resulting from delays due to bad weather, trail, river, and road conditions, sickness, government action and bureaucracy, and flight delays; or trip cancellation/delay insurance (optional through Indochina Travel).

Errors and Omissions
We make every endeavor to ensure the correctness of your bookings, however it is ultimately the responsibility of the traveler to inspect and ensure all confirmed bookings made are correct. Travelers should review confirmed bookings and contact Indochina Travel immediately to make any changes or corrections. Online itineraries are for client reference only, please confirm flight times on actual flight tickets. Indochina Travel will not accept responsibility for errors beyond 72-hours after receipt of confirmed itinerary or summary of bookings.

Changes, Cancellation and Refunds
If it becomes necessary for you to cancel your trip (or any portion thereof), you should immediately notify your travel agent or Indochina Travel in writing, by email or by fax. Indochina Travel will assess the cancellation charge to cover loss of non-refundable advance payments we have made on your behalf to hotels, airlines, and local agencies. Any changes to a confirmed itinerary before departure are subject to a $150 change fee plus associated services, hotel and/or airline fees.

Medical and Trip Cancellation Insurance
In Vietnam, Indochina Travel provides emergency air evacuation insurance at no extra charge. You must have insurance for trip cancellation, medical, repatriation, and loss of property. We provide a quote for insurance through our affiliate, CSA Travel Protection. Please review our Insurance Information Page for more information and rates.

Participant Responsibility
Trip members soon the responsibility to select or design a trip most appropriate to their physical abilities, skills and interests. Members are responsible for been insufficiently good health to undertake their trip and be adequately prepared for the environment traveling in, which may be far different than their own. By signing the Liability Release and Assumption of Risk Forms sent in your confirmation mailing, you acknowledge you have no known condition which would endanger yourself or others by participating in these tours.

Limitation of Liability
Indochina Travel, its owners, agents, employees, and affiliated companies here by give notice that they act only as agents for hotels, transportation companies, land operators, and suppliers of travel services, and assume no responsibility or liability whatsoever in connection with the operation, safety, condition, or service of any aircraft, motor vehicle, boat, bicycle, kayak, other conveyance, in, lodge, or hotel which may be used in whole or in part, for services to Indochina Travel trip members. Indochina Travel, its operators, airlines, and agents will not be responsible for any act, error, or a mission, nor for any injury, lost, accent, delay, inconvenience, irregularity, or damage which may be occasioned by any cause whatsoever, including acts of nature, civil disturbance, crime, government restrictions and actions, or failure of any means of convenience to adhere to publish schedule.

Indochina Travel reserves the right, for various reasons, either prior to or after departure, to alter or omit any part of the itinerary, to substitute hotels or guides, or to change any means of conveyance without notice and with that allowance for refund, with the liability for increased costs — if any — to be borne by a trip members. Conditions beyond our control, such delayed flights, weather, bureaucracy, accidents, group dynamics or other conditions may affect our travels. Although we try to fulfil a confirmed itinerary, Southeast Asia consists of under-developed countries with primitive infrastructure, differing cultural perspective of organization and urgency, and varying degrees or lack of English fluency. Delays, flight changes and cancellations, road accidents, and other unpredictable inconveniences may occur. Indochina will do whatever is possible to minimize the effects of these and any other problems may they arise but will not be held responsible for associated costs for circumstances beyond our control. Please consider carefully if you would be comfortable traveling in such an environment.

Hotels and other facilities may not be equivalent to those found relative to other countries. If during your tour you elect to change accommodations, rooms, or other arrangements, Indochina Travel will not be responsible for any associated costs. Indochina Travel bears no responsibility for any goods purchased during your tour, whether or not made by recommendation or with assistance from Indochina Travel guide's or staff. Caveat emptor applies to a much greater degree in Vietnam. Unless on a private tour, you must be over 17 years old to participate on a Indochina Travel tour unless a specific arrangements are made with parent or guardian.

If into Indochina Travel decides to cancel any tours, due to acts of insurrection, disease, strikes, acts of god, or any other cause beyond the control of Indochina Travel, refunds will be based upon the difference between the original trip price and the cost of services already provided. Indochina Travel reserves the right to accept or reject any person as the trip member at any time. Trip members deemed disruptive to a tour may be asked to leave without refund for unused services.

Private, Custom Tour
Most of our tours are private, custom tours. The creation of custom itineraries can very time consuming, and these trips are typically equal to or more expensive than our set departures. Indochina Travel will provide examples itineraries at no charge. Subsequent itinerary development is is charged at US$$250 and this deposit will be credited for the final payment of your trip. It is not refundable should you decide to cancel. Subsequent changes to a confirmed itinerary incur a change charge of $150 not including airline, services and hotel fees. No changes or alterations may be made to an itinerary within 7 days of departure. If a private journey is canceled more than 90 days prior to departure there’s a non-refundable cancellation charge of the itinerary development fee plus normal cancellation fees (see cancellations and refunds). For cancellations less than 90 days prior to departure, please refer to our regular cancellation/refund schedule. Please request our private tour information for more details on how to arrange a private trip.

Travel Documents
Travelers are required to have passports (valid for six months beyond the return date of their tour) and any required visas. It is the ultimate responsibility of the traveler to have all necessary valid travel documentation and Indochina Travel accepts no responsibility for any traveler who does not comply.

Airline Conditions
Booking Terms and Conditions for airline tickets:
- We require up to 72 hours to process all airline tickets
- Tickets are refundable less airline penalty and other fees for cancellation prior to departure date
- Fares are subject to change and are not guaranteed until the purchase is confirmed by the airline and a ticket number issued.
- Ticket changes may be subject to airline penalty and other change fees
- Once a ticket is issued, it may not be reassigned to a different passenger or airline
- The name on each ticket must match a valid photo ID shown at the airport.
- Name changes are not permitted once the reservation has been confirmed.
- Tickets are non-upgradeable economy-class.
- Traveler is responsible to have all required travel documents for travel, including valid passport, visa, and inoculation record.
- No shows are non-refundable
- Seating, meal, and other requests should be made direct with airline web site or call center
-Airline tickets are subject to specific rules and regulations imposed by the individual airlines which are subject to change at any time and beyond our control.
- In the event of an attempted chargeback by the purchaser on a non-refundable airline ticket, service fee, or a fare adjustment that meets the terms and conditions of the airline and this agreement, the customer agrees to refund the full amount of the chargeback plus a 50% penalty fee for dispute resolution.

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